Clinic Front Desk AI
For Canadian clinics
Clinic Front Desk AI is a phone receptionist and office assistant for Canadian medical clinics. It answers calls, books and moves visits, reads incoming faxes and sends reminders, so front-desk staff can spend their time with the people in front of them.
- Sector
- Family and specialist clinics in Canada
- What it is
- An AI receptionist and office assistant
- Channels
- Phone, text, email and fax
- Who files
- A person signs off on anything that touches a chart
The problem
A clinic's front desk answers the phone, sorts faxes and chases reminders while patients wait at the counter. Most tools handle the phone or the paperwork, not both.What we built
One assistant for the whole front desk: a voice receptionist that confirms the caller and books visits, a document inbox that reads faxes and suggests the patient, a workflow builder for reminders, two-way texting, and a connection to the EMR over FHIR.About the project
Staff stay in charge: a person signs off on anything that touches a patient's chart, and every action is logged.
What it does
What Clinic Front Desk AI does today, feature by feature.
Answers the phone
A voice receptionist confirms who is calling, books, moves and cancels visits, and takes messages.
Hands over when it should
A call can be transferred to staff while it is live, and the language of the call is detected.
Reads faxes and uploads
Incoming documents are read with AI and matched to a likely patient. A person files them into the chart.
Reminders you can draw
A visual workflow builder sends texts and emails, waits, branches and creates tasks.
Texting both ways
Opt-outs are respected, and any other reply becomes a task for staff.
Connected to the EMR
Bookings are written to the EMR and visits are read back, over FHIR.
How it was built
The stages the project went through, in order.
- 1
Map the front desk's work
List what the desk does all day: calls, faxes, reminders and the tasks that follow.
- 2
Build the receptionist and its tools
Give the voice receptionist a fixed set of things it may do: confirm, book, move, cancel, take a message, transfer.
- 3
Test with scripted callers
Run an automated safety check of eight test-caller scenarios before a line goes live.
- 4
Start in simulation
Patient messaging begins in simulation, so the clinic sees what would be sent before anything is.
- 5
Go live under an agreement
Real patient use starts once the clinic has signed its agreement.
How it fits in
What it connects to, who can use it and where it runs.
- Confirming a caller
- By date of birth plus last name or health number. A phone number alone never confirms anyone.
- Filing into a chart
- Always done by a person. The assistant suggests; staff decide.
- Access and audit
- Four roles, and an audit log that cannot be edited.
- Privacy
- Written for PHIPA and PIPEDA, with the clinic as custodian. Clinic data is not used to train models.
Last updated
Sponsored by Novo Nordisk
